Post Office Travel Insurance Contact Information
Underwritten by Collinson Insurance, a trading name of Astrenska Insurance Limited, Post Office Travel Insurance is Post Office handles many initial queries and markets the policies; certain contact information may point you to Collinson for claims or specific policy details.
Phone Numbers
General inquiries: The general contact number for Post Office travel insurance is 0330 123 3690. For calls originating outside the UK, use +44 330 123 3690. Their customer service lines are typically open Monday through Friday, 8:30 am to 6:30 pm, and on Saturdays, 9 am to 5:30 pm (UK time).
Emergency medical assistance: If you have a medical emergency while travelling, call the Post Office's 24/7 emergency medical assistance line at +44 208 865 3074.
Claims: For non-emergency claims, call 0333 333 9702 within the UK. Outside the UK, dial +44 333 333 9702. Claims lines are generally open Monday through Friday, 9 am to 5 pm (UK time).
Gadget cover claims: For claims specifically related to the optional gadget cover add-on, contact Taurus Insurance Services Limited at +44 (0) 330 020 0024 or by email at post [email protected].
Email Addresses
General inquiries and sales complaints: Contact Post Office travel insurance for general inquiries or complaints related to sales or policy information at [email protected].
Claims complaints: Direct complaints related to claims handling to [email protected].
Gadget covers claim complaints: Send complaints related to gadget cover claims to [email protected].
Postal Addresses
Sales and application complaints:
Post-office travel insurance
67 hope street
Glasgow
G2 03AE
Claims complaints:
Department of Quality
Limited Collinson Insurance Services
Sussex House
Perrymount Road
Haywards Heather
RH16 1dn
Gadget add-on complaints:
Taurus Insurance Limited.
Officer in customer relations
Taurus Insurance Services Limited
Suite 2209-220017
Eurotowers Europort Road
Gibraltar
Online Resources
Website: You can access policy information, get quotes, and manage your policy online at the Post Office travel insurance website.
Online claims: The quickest way to submit a claim is usually through the Post Office's online claims portal.
Self-service portal: Register for Flight Delay Assistance Plus (if included with your policy) through the Post Office's online self-service portal.
Financial Ombudsman Service
Should the Post Office's response to your complaint fall short, you can escalate it to:
Ombudsman Service for Finance
Exchange Tower
Square Harbor Exchange
London
E14 9SR
Post Office Travel Insurance Claims Statistics
Post Office's underwriter (Astrenska) had a high claims acceptance rate in 2022, per Which? Financial Conduct Authority statistics:
Comparatively to a 76% industry average, 85–90% for yearly European policies
Comparatively to an 82% industry average, 85–90% for yearly international policies
Comparatively to a 73% industry average, 80–85% for single-trip plans
Post Office Travel Insurance Awards
At the Your Money Awards in 2021, 2022, and 2023, "Best Travel Insurance Provider."
At the British Travel Awards 2023, bronze for "Best Travel Insurance Provider."
Post Office Travel Insurance Policy Types
Post Office provides Economy, Standard, and Premier cover levels for single-trip, yearly multi-trip, and backpacker travel insurance products. Cruise cover, winter sports insurance, and gadget cover are optional extras.
| Company/Brand | Contact Reason | Phone Number | Email Address | Website | Mailing Address | Additional Notes |
|---|---|---|---|---|---|---|
| Post Office (UK) | General Enquiries | 0330 123 3690 | [email protected] | postoffice.co.uk | 100 Wood Street, London, EC2V 7ER | Also available in over 3,800 branches. |
| Post Office (UK) | Claims (Medical Emergency) | 0208 865 3074 (+44 208 865 3074 from abroad) | N/A | postoffice.co.uk | N/A | 24/7 service. |
| Post Office (UK) | Claims (Non-Urgent) | 0333 333 9702 | N/A | postoffice.co.uk | N/A | Monday to Friday: 9am – 5pm |
| Post Office (UK) - Gadget Cover Claims (Taurus Insurance Services Limited) | Gadget Cover Claims | +44 (0) 330 020 0024 | [email protected] | taurus.gi | Taurus Insurance Services Ltd., Suite 2209-2217, Eurotowers Europort Road, Gibraltar | N/A |
| Post Office (UK) | Complaints (Claims/Assistance) | N/A | [email protected] | N/A | Collinson Insurance Services Limited, Sussex House, Perrymount Road, Haywards Heath, West Sussex, RH16 1DN | N/A |
| Post Office (UK) | Complaints (Sales/Application) | 0330 123 1382 | [email protected] | N/A | Post Office Travel Insurance, 67 Hope Street, Glasgow, G2 3AE | Mark correspondence "COMPLAINT". |
| Australia Post Travel Insurance (Zurich Australian Insurance Limited) | General Enquiries/Claims | 1300 728 015 | [email protected] | auspost.com.au | Australia Post Claims, Travel Insurance Partners, PO Box 168, North Sydney NSW 2060 | Claims can be submitted online or via mail. |
| An Post Insurance (Ireland - Chubb European Group SE) | General Enquiries/Sales/Renewals/Customer Service | 0818 22 22 22 or 090 648 7300 (+353 90 648 7300 from abroad) | [email protected], [email protected], [email protected], [email protected] | anpost.com | An Post Insurance, Athlone Business Park, Athlone, Co. Westmeath, N37 EF40 | Separate number for Funeral Insurance (01 632 2436). |
| Allianz Global Assistance (USA) | General Enquiries | 1-866-884-3556 | Online form available on website | imglobal.com | Allianz Global Assistance, P.O. Box 71533, Richmond, VA 23255-1533 | Online claims portal: MyIMG |
| Safe Travels Outbound (Nationwide Mutual Insurance Company) | General Enquiries/Claims | (888) 301-9289 | [email protected] | trawickinternational.com | GBG Administrative Services, 29741 Portola Pkwy, Suite 1E, # 527, Foothill Ranch, CA 92610 | For US Citizens/US Residents traveling outside the United States. |
